Contact support
Email support@reviewnudger.com. Include the business name on your account and a short description of what happened. We reply within one business day.
Connecting Xero? Use the dedicated Xero integration guide for the paid-invoice data flow, requested scopes, credits, disconnection, and troubleshooting.
Clover App Market help
Launch ReviewNudger from Clover My Apps to install or reconnect it. ReviewNudger waits for a fully paid Clover order and current customer contact consent before creating a review request.
Manage the $29 monthly subscription and uninstall the app from Clover My Apps. If a payment or refund is missing, email support with the Clover merchant name, approximate transaction time, and order identifier. Never send card numbers, passwords, OAuth tokens, or secret keys.
Signed-in support
Already have an account? Sign in and open the support center in the dashboard for setup guides and an account-linked support form.
Connected-app help
If a payment app disconnects, reconnect it from Settings → Connected apps. If reconnecting does not fix it, email support with the app name and roughly when the problem started. Never send passwords or secret keys by email.
Square connection help
Connect or reconnect Square from Settings → Connected apps. Only the account owner can approve or remove the connection. ReviewNudger requests read-only access to completed payments, attached customers, and the Square merchant profile.
For a payment to start a request, capture the buyer's email on the payment or attach a Square customer with an email address or phone number. A walk-in payment with no customer contact is recorded as a visible failure and never matched by guesswork.
See the Square setup and behavior guide for completed-payment, refund, split-tender, and Square Appointments details. If you still need help, email support with your business name, the approximate payment time, and the last four characters of the Square payment ID. Never send access tokens, passwords, or full card details.