Generate a suggestion beside the synced review
The model is instructed to treat review text as untrusted content, acknowledge only details that are present, and avoid invented offers, policies, or contact information.
Four tone presets
Choose professional, friendly, grateful, or direct. Tone changes the phrasing without changing the facts available to the draft.
Match the review language
A reply can follow the language of the customer’s review, with English used when there is no review text to identify a language from.
Edit before publishing
The operator can change any suggestion, write a reply from scratch, or leave the review unreplied. A suggestion does not publish itself by default.
Configure auto-replies as a narrow publishing policy
Auto-reply is off until a business enables it. The default policy enables the 4–5 star band and leaves the 1–3 star band off, so replies to unhappy customers require an explicit choice.
Separate star bands
Enable or disable replies for 4–5 stars and 1–3 stars independently, with an AI tone or operator-written template selected for each band.
Delay before publishing
Choose a send delay up to three days. Eligibility starts from the review’s Google posting time, falling back to its first sync time when needed.
AI or fixed template
Use a generated response or publish a saved template for either star band. Template text posts exactly as the operator wrote it.
Backlog and duplicate safeguards are part of the feature
Automation only helps when an operator can trust its boundary. ReviewNudger limits what can be claimed and records a visible outcome for each attempt.
Enablement watermark
Only reviews first synced after auto-reply is enabled can qualify. Re-enabling starts a new eligibility window rather than sweeping earlier reviews.
Seven-day recency horizon
A recently synced but old review cannot be auto-replied. The posted-time horizon also protects reconnects and newly enabled star bands.
At-most-once claiming
A review is claimed once for auto-reply. A failed or interrupted attempt remains visible for manual attention and is not automatically retried into a duplicate post.
Suggestion and auto-reply share the same reply rules
Tone, language, and signature semantics stay consistent whether an operator requests a draft or a configured policy handles a review it covers.
- 1A Google review sync supplies the current rating, review text, reviewer name, and owner-reply state.
- 2ReviewNudger selects the configured tone and language preference, then asks the AI provider for a short structured draft grounded in those fields.
- 3The signature is appended deterministically in ReviewNudger code when that surface has signatures enabled; the model never invents it.
- 4An operator edits and publishes a suggestion, or the opt-in policy waits for its delay and publishes at most one auto-reply per review.
See the workflow
The draft stays editable beside the source review. By default, the operator decides what gets published.
What this feature does not promise
ReviewNudger is deliberately clear about provider boundaries, consent, and outcomes.
- AI suggestions can be wrong or awkward and should be reviewed for accuracy, judgment, and brand voice before publishing.
- The 1–3 star auto-reply band is off by default. Enabling it is an explicit operator choice because unhappy-customer replies often need human context.
- The model does not receive hidden customer records, compensation policy, or contact details, so it cannot safely invent resolution promises.
- Google connection and publication access are required to post a reply; provider errors remain visible for manual follow-up.
Frequently asked questions
Does an AI suggestion publish automatically?
No. On-demand suggestions are editable drafts for an operator. Automatic publishing happens only after the business separately enables auto-reply and configures the star bands and delay.
Can replies use the customer’s language?
Yes. The AI policy can request a reply in the same language as the review text. When a review has no text, the draft falls back to English.
Will enabling auto-reply answer all my old reviews?
No. Only reviews first synced after enablement can qualify, and the review must also be within the seven-day posting horizon. Those safeguards protect initial connections, reconnects, and star-band changes from backlog blasts.
Can I use my own fixed reply instead of AI?
Yes. Each star band can use either AI mode or an operator-written template. Template mode publishes the saved text as written, with the configured signature appended in code when enabled for auto-replies.
Keep exploring
Follow the feature into the relevant workflow, free tool, or practical guide.