What makes a response worth posting
The best owner replies are specific enough to feel human and restrained enough to avoid escalating a public conversation.
Ground it in the review
A useful response acknowledges only details the customer actually mentioned. If the review has no text, the draft stays general instead of inventing specifics.
Keep a low-star reply calm
For one to three stars, the prompt asks for a brief apology and an invitation to continue the conversation offline without fabricating contact information or compensation.
Treat every output as a draft
AI can misunderstand nuance. Check names, facts, tone, promises, and language before posting anything publicly under your business.
Move from one-off drafts to a review inbox
ReviewNudger syncs Google reviews into one dashboard, keeps the review beside its reply composer, and stores each generated suggestion as an append-only draft. Publishing stays operator-owned by default.
Frequently asked questions
What information does the response generator use?
It uses the business name, star rating, selected tone, and any optional reviewer name or review text you submit. Those fields are sent to OpenAI for generation. ReviewNudger does not save the public tool submission or generated draft.
Can I use it for a review with no written text?
Yes. Leave the review text blank and the generator will write a brief response based on the star rating without inventing details about the customer’s experience.
Will it reply in the same language as the review?
When review text is provided, the generator asks for a reply in that language. When no review text is available to identify a language, it writes in English.
Does the generated response post to Google?
No. The free tool returns text for you to review and copy. ReviewNudger customers can connect a Google Business Profile to draft, edit, and publish replies from the synced review inbox, with separate opt-in controls for auto-replies.