ReviewNudger™
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Privacy Policy

Last updated: April 28, 2026

Who we are

ReviewNudger™ is review management software for local businesses. In this policy, “we” and “us” refer to ReviewNudger, and “you” refers to the business owner or operator using our service.

What information we collect

Account information. Your name, email address, business details, and timezone, collected when you create an account.

Customer contact information. Names, email addresses, and phone numbers of your customers, provided through payment triggers, integrations such as Zapier, or manual entry.

Google user data. See the dedicated “Google user data” section below for specifics.

Message and delivery data. Records of SMS and email messages sent on your behalf, including delivery status and timestamps.

Private feedback. Customer feedback submitted through theReviewNudger-hosted feedback page.

Payment and billing information. Subscription payments are processed by Stripe. We do not store full credit card numbers.

Usage data. Server logs including IP addresses, browser information, and pages visited, collected to operate and improve the service.

Google user data

ReviewNudger uses the Google Business Profile API to help you manage your business reviews. When you connect your Google Business Profile, you grant ReviewNudgeraccess using the following OAuth scope:

https://www.googleapis.com/auth/business.manage

Through this scope, ReviewNudger accesses the following Google user data on your behalf:

  • Your Google Business Profile account list and location list
  • Reviewer display names, ratings, review text, review timestamps, and review reply data for your connected locations
  • The ability to publish review replies that you have approved through theReviewNudger dashboard

We use this data only to provide the user-facing features you signed up for: syncing your existing Google reviews into your dashboard, generating AI-drafted replies for your review, and publishing replies you approve back to Google.

Where we store it. Synced review data is stored in our database hosted on Supabase, in a record associated with your account.

Who we share it with. We do not sell or transfer Google user data to third parties for advertising or marketing. The only third parties that process Google user data on our behalf are: Supabase (database hosting), Vercel (application hosting), and OpenAI, which receives review text at the moment a draft reply is generated and does not retain or train on that data per its API terms.

How to revoke access. You can revoke ReviewNudger's access to your Google Business Profile at any time by visiting https://myaccount.google.com/permissions and removing ReviewNudger from your connected apps list, or by disconnecting the integration from your ReviewNudgerdashboard settings.

Limited Use disclosure

ReviewNudger's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We only use Google user data to provide or improve the user-facing features described above.
  • We do not transfer Google user data to others except as necessary to provide or improve those features, to comply with applicable law, or as part of a merger, acquisition, or sale of assets with notice to users.
  • We do not use Google user data for serving advertisements, including retargeting, personalized, or interest-based advertising.
  • We do not allow humans to read Google user data, except: with your affirmative consent for specific reviews, when necessary for security purposes such as investigating abuse, when required by law, or when the data has been aggregated and anonymized for internal operations.

AI and machine learning

ReviewNudger uses OpenAI to generate suggested reply drafts for your reviews. Review text is sent to OpenAI at the moment a draft is generated. Per OpenAI's API terms, your data is not used to train OpenAI's models. Generated drafts appear in your dashboard for you to review, edit, and approve before being published.

How we use your information

Operate the service. Send review requests on your behalf, sync Google reviews, generate AI reply drafts, and display operational dashboard data.

Communicate with you. Send account-related emails such as billing confirmations and service updates.

Improve the service. Fix bugs, understand usage patterns, and improve reliability and features.

Third-party services

We share data with the following providers to operate the service. Each provider’s own privacy policy applies.

Twilio. Phone numbers and message content for SMS delivery.

Resend. Email addresses and message content for email delivery.

Google. Review data accessed through the Google Business Profile API.

Stripe. Payment and subscription information for billing.

Supabase. Authentication and database hosting.

Vercel. Application hosting.

OpenAI. Review text processing for AI-generated reply drafts.

SMS and messaging consent

Messages are sent only when triggered by the business owner through a payment event, Zapier integration, or manual request. Customers can opt out at any time by replying STOP to any SMS message or using the unsubscribe link in emails.

Data retention

We retain your data while your account is active. If you cancel your account and request deletion, we will delete your data within 30 days, except where retention is required by law. If you disconnect your Google Business Profile without canceling your account, we will delete cached Google user data associated with that connection within 30 days.

Data security

We use industry-standard security measures including HTTPS, secure authentication, and access controls to protect your data. No system is perfectly secure, but we take reasonable steps to safeguard your information.

Your rights

You can access, update, or delete your account information from the dashboard at any time. To request a full data export or account deletion, contact us at support@reviewnudger.com. We will respond within 30 days.

Children’s privacy

ReviewNudger is a business tool and is not intended for use by anyone under 18 years of age.

Changes to this policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or through an in-product notice.

Contact us

If you have questions about this privacy policy or your data, contact us at support@reviewnudger.com.