Privacy Policy
Last updated: April 8, 2026
Who we are
ReviewNudger is a reputation management service for local businesses. In this policy, “we” and “us” refer to ReviewNudger, and “you” refers to the business owner or operator using our service.
What information we collect
Account information. Your name, email address, business details, and timezone, collected when you create an account.
Customer contact information. Names, email addresses, and phone numbers of your customers, provided through payment triggers, integrations such as Zapier, or manual entry.
Google review data. Reviewer names, ratings, review text, and owner replies synced from your connected Google Business Profile.
Message and delivery data. Records of SMS and email messages sent on your behalf, including delivery status and timestamps.
Private feedback. Customer feedback submitted through the ReviewNudger-hosted feedback page.
Payment and billing information. Subscription payments are processed by Stripe. We do not store full credit card numbers.
Usage data. Server logs including IP addresses, browser information, and pages visited, collected to operate and improve the service.
How we use your information
Operate the service. Send review requests on your behalf, sync Google reviews, generate AI reply drafts, and display operational dashboard data.
Communicate with you. Send account-related emails such as billing confirmations and service updates.
Improve the service. Fix bugs, understand usage patterns, and improve reliability and features.
Third-party services
We share data with the following providers to operate the service. Each provider’s own privacy policy applies.
Twilio. Phone numbers and message content for SMS delivery.
Resend. Email addresses and message content for email delivery.
Google. Review data accessed through the Google Business Profile API.
Stripe. Payment and subscription information for billing.
Supabase. Authentication and database hosting.
Vercel. Application hosting.
SMS and messaging consent
Messages are sent only when triggered by the business owner through a payment event, Zapier integration, or manual request. Customers can opt out at any time by replying STOP to any SMS message or using the unsubscribe link in emails.
Data retention
We retain your data while your account is active. If you cancel your account and request deletion, we will delete your data within 30 days, except where retention is required by law.
Data security
We use industry-standard security measures including HTTPS, secure authentication, and access controls to protect your data. No system is perfectly secure, but we take reasonable steps to safeguard your information.
Your rights
You can access, update, or delete your account information from the dashboard at any time. To request a full data export or account deletion, contact us at support@reviewnudger.com. We will respond within 30 days.
Children’s privacy
ReviewNudger is a business tool and is not intended for use by anyone under 18 years of age.
Changes to this policy
We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or through an in-product notice.
Contact us
If you have questions about this privacy policy or your data, contact us at support@reviewnudger.com.