Why roofers lose reviews they earned
None of these are a skill problem. They are a timing problem — and timing is exactly what software is good at.
Storm-chaser distrust taxes every estimate
Homeowners burned by fly-by-night operators check reviews before returning your call. A deep, recent review history is the cheapest legitimacy proof you can buy.
Long jobs bury the ask
Between contract, install, inspection, and insurance settlement, the review request falls through every time. Keying it to the final payment gives the ask a single reliable owner: the system.
Repairs never get counted
Full replacements sometimes earn a review; the $600 leak repair never does. Payment-triggered requests capture the high-volume small jobs that quietly build your count.
Works with the tools you already use
No new workflow for your crew. ReviewNudger listens to the apps you already run the business on and sends the request the moment the job is paid.
QuickBooksWhen the final QuickBooks invoice is paid, a request follows your saved timing.How it works
- 1Connect QuickBooks natively, or wire Roofr or JobNimbus through Zapier so your existing job pipeline becomes the trigger. Either way, the review request keys off the moment that means the job is truly done: the final payment.
- 2The homeowner can get one neutral request by text or email after the delay you set. If there is no response, the saved follow-up sequence continues until the customer acts or the campaign ends.
- 3New reviews sync to your dashboard with AI reply tools. You can generate and edit a response that thanks a homeowner and mentions the neighborhood without starting from a blank page.
Frequently asked questions
Insurance jobs settle weeks after the install. When does the ask go out?
The final payment recorded in your system can be the trigger. If the insurance settlement is the last payment event, that event enters the same contact and sending checks as any other trigger.
We track jobs in JobNimbus, not an invoicing app. Can it still trigger?
Yes. JobNimbus (and Roofr) connect through Zapier: when a job reaches the stage you choose, the Zap tells ReviewNudger to send the request with the homeowner’s contact details.
Do you filter out unhappy homeowners first?
No — every customer gets the same neutral request. Selective screening violates FTC rules and Google policy, and in roofing, where trust is the product, getting caught gating reviews is a reputation killer.
How many reviews should a roofing company expect?
Text requests sent near payment typically convert around a third of customers. A roofer closing 10 jobs a month can realistically add 3–4 reviews monthly — enough to double many local profiles within a year.
Questions before you start? Email support@reviewnudger.com and a human will answer.
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