Why tour operators lose reviews they earned
None of these are a skill problem. They are a timing problem — and timing is exactly what software is good at.
The best moment for a review is at the dock, and it is chaos
Guides are hosing down gear and the next departure is loading. Nobody is free to hand a phone around or send a note, so the happiest guests of the day are never asked — the operators who ask consistently ask automatically.
Travelers pick tours from Google Maps before they ever call
A visitor searching your town plus “snorkel tour” compares star counts on a phone screen. An operator with sixty reviews looks like a gamble next to one with six hundred, however good the guides are.
Marketplace reviews live somewhere else
Viator, GetYourGuide, and Airbnb Experiences keep their reviews inside their own listings. Guests who booked direct — the margin you want more of — read your Google Business Profile, and only a request you send builds it.
Works with the tools you already use
No new workflow for your crew. ReviewNudger listens to the apps you already run the business on and sends the request the moment the job is paid.
SquareWhen a Square payment for a walk-up rental completes, the event can start the request flow.
StripeWhen a Stripe payment for a direct booking succeeds, one request can follow later.How it works
- 1Connect Checkfront to ReviewNudger with an API application you create in Checkfront yourself. ReviewNudger checks for ended bookings every few minutes and uses each booking’s own end time — the return hour for a rental, the last day of a multi-day trip — so a guest is never asked before they are back.
- 2Guests on paid, deposit, or reserved bookings can receive one friendly, neutral Google review request after your chosen delay, by text or email, using the contact on the booking. Pending, waitlisted, cancelled, and voided bookings never trigger anything, bookings with no email or phone are recorded and skipped, and your connection panel shows the count.
- 3Google reviews sync into one dashboard with AI reply drafts. Thank the guest for paddling out early, mention the seals or the summit, and keep it short.
Frequently asked questions
Which Checkfront bookings trigger a request?
Bookings whose end time has passed and whose status is a confirmed one — Paid, Deposit, Reserved, and your own confirmed-style custom statuses. Pending, pre-booking, waitlisted, cancelled, and voided bookings are never asked, and neither are custom statuses named like a cancellation or no-show. Bookings that ended before you connected are never backfilled.
When should the request go out?
Most operators pick that evening or the next morning: the guest is off the water, still buzzing, and has a minute at dinner. You set the delay in ReviewNudger, and the timing counts from the booking’s end time in Checkfront, not from when our system happened to notice it.
What about guests who booked through Viator or GetYourGuide?
Those bookings arrive in Checkfront like any other, with whatever contact details the marketplace passed along. When the booking carries a real email or phone the guest can be asked; when it carries none, ReviewNudger records the booking and skips it, so you always know which trips could be asked.
Do unhappy guests get filtered out?
No. ReviewNudger’s default sends every guest the same neutral request — no hidden screening. That keeps you inside FTC rules and Google’s review policies, which prohibit selectively suppressing negative reviews.
Questions before you start? Email support@reviewnudger.com and a human will answer.
$29/month per location, everything included.
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