How the Zap works
Start with the source trigger and ReviewNudger action. Booking-created workflows add a Delay Until step so the request cannot run before the appointment ends.
The trigger
A ticket enters the view you choose in Zendesk. Zendesk offers a New Ticket in View trigger on Zapier. Create a Zendesk view filtered to solved tickets and every ticket that enters it starts the Zap — a clean way to ask for a review after a resolved support experience.
The action
ReviewNudger's Create Review Request action receives the customer's name and phone or email from the trigger. Your send delay, cooldown, channel readiness, and opt-outs decide whether and when the request sends.
ReviewNudger handles the rest
Delivery tracking, follow-up, and syncing new Google reviews into your dashboard with AI reply tools — no extra Zap steps needed.
Trigger details last verified in July 2026 against the public Zapier app directory.
Get set up
- 1Start a free ReviewNudger trial and finish the short signup.
- 2Open the ReviewNudger Zapier setup link to add ReviewNudger to your Zapier account.
- 3Create a Zap with Zendesk as the trigger and ReviewNudger's Create Review Request as the action. ReviewNudger connects through OAuth — sign in and approve when Zapier asks, no API keys to copy.
- 4Run one real Zendesk trigger to confirm the flow, then let it run on its own.
Automate this with Zapier
Start a Zap with Zendesk as the trigger and ReviewNudger's Create Review Request as the action — Zapier walks you through each step.
A free Zapier account is enough to start.
Questions before you start? Email support@reviewnudger.com and a human will answer.
Prefer a direct connection?
ReviewNudger also ships native integrations for Stripe, Square, QuickBooks, Jobber, Housecall Pro, and Clover, plus a direct authenticated webhook for anything that can send completed-payment data. See every integration →
Related resources
Useful next steps for choosing a trigger, setting up the request, and putting the workflow into practice.