Connect Freshdesk to ReviewNudger with Zapier
ReviewNudger sends one neutral Google review request by SMS or email at the moment that matters. With Zapier, Freshdesk can be that trigger: when a ticket is updated in Freshdesk, a Zap tells ReviewNudger to send the request.
How the Zap works
- Trigger: a ticket is updated in Freshdesk. Freshdesk offers Zapier triggers for new and updated tickets. Add a Zapier filter on the status — for example Resolved — so only finished tickets start the Zap.
- Action: ReviewNudger's Create Review Request action receives the customer's name and phone or email from the trigger and sends the review request, respecting your send delay, cooldowns, and opt-outs.
- From there, ReviewNudger handles the rest: delivery tracking, follow-up, and syncing the resulting Google reviews into your dashboard with AI-assisted reply drafts.
Get set up
- Start a free ReviewNudger trial and finish the short signup.
- Our Zapier integration is in private beta — create an account and we'll get you connected. Email support@reviewnudger.com or mention Freshdesk during onboarding and we'll set up the Zap with you.
- Run one real Freshdesk trigger to confirm the flow, then let it run on its own.
Prefer a direct connection? ReviewNudger also ships native integrations for Stripe, Square, QuickBooks, Jobber, and Housecall Pro, plus a direct authenticated webhook for anything that can send completed-payment data.
Ready to turn Freshdesk into a steady stream of Google reviews? The trial is free for 14 days and setup fits in one sitting.
Start your free trial · Questions? Email support@reviewnudger.com and a human will answer.