Why plumbers lose reviews they earned
None of these are a skill problem. They are a timing problem — and timing is exactly what software is good at.
Techs are already driving to the next call
Asking for a review on-site is awkward, and it stops happening the moment the schedule gets busy. An automatic request after the payment keeps the ask consistent without putting your techs on the spot.
Emergency customers are grateful — briefly
A burst-pipe rescue at 9pm earns real gratitude, but it fades within hours. A request sent after your chosen delay can reach customers while they still want to say thanks.
The shop with 400 reviews outranks your workmanship
Google’s local pack rewards review count and recency. Steady weekly reviews from real jobs move you up the map results where homeowners actually click.
Works with the tools you already use
No new workflow for your crew. ReviewNudger listens to the apps you already run the business on and sends the request the moment the job is paid.
JobberWhen a Jobber invoice is marked paid, the event can start the saved review-request flow.
Housecall ProWhen a Housecall Pro job is finished and paid, the event can start the saved request flow.
QuickBooksWhen a QuickBooks invoice payment lands, the event can start the saved request flow.How it works
- 1Connect the tools you already run the shop on — Jobber, Housecall Pro, or QuickBooks — in a few clicks. ReviewNudger listens for completed payments; there is nothing new for your techs or your office to do per job.
- 2After a payment, the customer can get one neutral text or email asking for a Google review, sent after a delay you control. Every customer gets the same request by default, and repeat customers are protected by a cooldown so a callback visit does not turn into a second ask.
- 3New reviews sync into one dashboard where an AI reply suggestion is one click away, so you can quickly prepare a thoughtful response to a five-star review for a water-heater swap.
Frequently asked questions
My techs never remember to ask. Does this depend on them?
No. The payment record in your field-service or invoicing software can trigger the request flow, so the tech does not need to ask on-site. Your timing, channel, cooldown, contact, and opt-out rules still apply.
What about repeat customers with a service plan?
A per-location cooldown stops repeat requests: a customer you helped last month is not asked again on this month’s visit. You choose the cooldown window.
Do unhappy customers get filtered out?
ReviewNudger’s default sends every customer the same neutral request — no hidden screening. That keeps you inside FTC rules and Google’s review policies, which prohibit selectively suppressing negative reviews.
How fast will reviews come in?
Roughly a third of asked customers leave a review when the request arrives by text shortly after the job. A shop doing 15 paid jobs a week typically sees several new reviews in the first month.
Questions before you start? Email support@reviewnudger.com and a human will answer.
$29/month per location, everything included.
No tiers, no per-message fees, no annual contract — and the 14-day trial is free. See exactly what’s included →