The short answer
Not by itself — Simpro has no first-party review request, and the Online Reviews listings in its Marketplace are enterprise reputation suites. What Simpro does have is the job's Complete stage and the customer contact on every job. ReviewNudger connects with an API key your own Simpro administrator creates, watches for completed jobs, and sends each customer one neutral text or email with a one-tap Google review link after the delay you choose.
Why trades businesses on Simpro rarely ask
An HVAC, electrical, plumbing, or fire-services company running Simpro completes dozens of jobs a week across several technicians. The moment the tech leaves is the moment the customer is most grateful, and it belongs to nobody: the tech is driving to the next site, the office sees the job go Complete on a list, and the invoice is the only thing the customer hears next. That is why a company doing $5 million of good work can sit on 45 Google reviews.
Simpro is built for job and project management, not reputation, and it does not pretend otherwise. Its Marketplace "Customer Service & Experience" category lists reputation suites priced and scoped for multi-branch operators. For a single-location or small multi-crew business, the question is simpler: can the Complete stage in Simpro trigger one well-timed ask to the right contact, every time? That is what ReviewNudger does.
How the completed-job trigger works
A Simpro administrator creates an API application (System › Setup › API › Applications) with the API Key grant — a single token that never expires — and pastes your build address, the key, and (multi-company builds only) the Company ID into ReviewNudger. No partner approval, no OAuth screen, no middleware.
ReviewNudger checks your build for newly completed jobs every few minutes. When a job reaches Complete, it resolves the right person — the job's customer contact first, then the site contact, then the customer record — applies your sending rules, and after the delay you choose sends one neutral review request by text or email with a one-tap link to your Google review form. Each job asks once: invoicing or archiving it later never asks again, and jobs completed before you connected are never backfilled. Jobs with no email or mobile anywhere are recorded and skipped, and the connection panel shows how many.
Every completed job gets the same ask. Cherry-picking customers you expect to be happy is review gating — against Google policy and the FTC consumer-review rule — and the public Google link is always on the landing page.
Company customers and who gets the text
Company customers in Simpro often carry only an office email, so the person named on the job or the site is what makes a commercial job reachable; individual customers carry their own email and mobile. In practice this means residential work asks the homeowner directly, and commercial work asks the site contact who actually met your technician — which is also the person most likely to write the review.
Frequently asked questions
Do I need Simpro partner approval or a particular plan?
No. Any build's administrator can create an API application with the API Key grant, and that is all ReviewNudger needs. Simpro allows ten API requests a second per build; ReviewNudger makes one small read every few minutes plus one contact lookup per completed job.
Will it re-ask when the job moves to Invoiced or Archived?
No. The review request is keyed on the job, so later stage changes on the same job never ask again. The request goes out once, after the delay you set from when the job first reached Complete.
We have several companies in one build. Does it work?
Yes — you give ReviewNudger the Company ID for the company it should watch. One ReviewNudger account watches one Simpro company; a second company is a second account.
What if Simpro is down or the key is revoked?
ReviewNudger marks the connection as needing attention and emails you once; nothing is lost, and completed jobs inside the window are picked up when you paste a new key. It never guesses at jobs it could not read.