Why hvac companies lose reviews they earned
None of these are a skill problem. They are a timing problem — and timing is exactly what software is good at.
Review recency decides the busy season
Homeowners picking an HVAC company during a heat wave read the newest reviews first. A steady drip of requests through the slow season means you enter the spike looking active and trusted.
Maintenance-plan visits get ignored
Install crews sometimes ask for reviews; nobody asks after the routine spring tune-up. Payment-triggered requests can cover visits of every size, and a cooldown keeps plan members from being over-asked.
Big tickets deserve a public paper trail
A homeowner about to spend five figures on a new system checks your reviews line by line. Volume from real, recent jobs is what makes that decision easy.
Works with the tools you already use
No new workflow for your crew. ReviewNudger listens to the apps you already run the business on and sends the request the moment the job is paid.
Housecall ProWhen a Housecall Pro job is paid — install, repair, or tune-up — the event can start the saved request flow.
JobberWhen a Jobber invoice is settled, the customer hears from you one more time.Service FusionWhen a Service Fusion job completes, a Zap passes it straight to the review request.How it works
- 1Connect Housecall Pro, Jobber, or your invoicing system once. From then on ReviewNudger watches for completed payments across every job type — no per-job effort from dispatchers or techs.
- 2Each paying customer can get the same neutral review request by default, on your schedule. Send it an hour after payment or that evening, then follow up with the channels and wait times you set. Maintenance-plan customers are shielded by a cooldown, so twice-a-year visits do not have to become twice-a-year asks.
- 3Reviews sync to one dashboard as they land, with AI reply suggestions available on demand. Replying quickly to a review that mentions your comfort advisor by name is exactly the social proof the next install shopper wants to see.
Frequently asked questions
We run seasonal promos through a call center. Does this fit?
Yes. Requests can key off completed payments in your field-service software, so how the job was booked does not matter. Each paid job follows the same sending rules.
Can I hold requests until after a quality-check call?
You control a send delay per location. Many HVAC shops set a few hours so the follow-up call happens first, then the review text can go out the same day while the visit is fresh.
Will maintenance members get texted every visit?
No. The cooldown window means a member serviced in April is not re-asked at the fall tune-up unless you want them to be. You choose the number of days.
Is this compliant with SMS rules?
ReviewNudger handles carrier verification for your dedicated toll-free texting number during setup, honors STOP replies automatically, and blocks future texts unless the customer opts back in.
Questions before you start? Email support@reviewnudger.com and a human will answer.
$29/month per location, everything included.
No tiers, no per-message fees, no annual contract — and the 14-day trial is free. See exactly what’s included →