Why retail shops lose reviews they earned
None of these are a skill problem. They are a timing problem — and timing is exactly what software is good at.
Foot traffic starts on the map
Before anyone walks past your window, they scroll the local results. Review count, rating, and recency decide who shows up there — and a shop with 300 recent reviews gets the visit even when your shelves are better.
The register is not the place for a speech
There is a line, the card reader is mid-prompt, and the customer is holding their bag. An automatic request after the sale keeps the ask consistent without staff reciting a script at checkout.
Regulars should not be re-asked every visit
Your best customers come in weekly. A per-customer cooldown means one ask, then quiet for the window you choose — the relationship stays comfortable and the reviews still come.
Works with the tools you already use
No new workflow for your crew. ReviewNudger listens to the apps you already run the business on and sends the request the moment the job is paid.
SquareWhen a Square sale completes at the register with the customer attached, a request follows your saved timing.
CloverWhen a Clover payment with the customer attached completes, the event can start the request flow.ShopifyWhen a Shopify order is paid — shipping, pickup, or local delivery — a Zap triggers the same request.How it works
- 1Connect Square, Clover, or Shopify to ReviewNudger in a few clicks. Completed sales that carry the customer's email or phone — a digital receipt, a loyalty lookup, a customer attached at checkout, or an online order — can start the saved review journey automatically.
- 2The customer gets one friendly, neutral request for a Google review of the shop, sent after a delay you control. Every customer gets the same request by default, a cooldown protects regulars, and a quick card tap with no customer attached is visibly skipped rather than guessed at.
- 3New Google reviews sync into one dashboard with AI reply drafts one click away, so thanking someone for their first visit — or for driving across town for a preorder — takes a minute, not an evening.
Frequently asked questions
Most of our sales are quick card taps. Will those send requests?
Not by themselves — a tap with no customer attached carries no contact details, so ReviewNudger records it and visibly skips it rather than guessing who paid. The requests come from the sales where contact details ride along: digital receipts, loyalty signups, customers attached at the register, and online orders. The more of those you capture, the more customers can be asked.
Are these product reviews or reviews of the shop?
Reviews of the shop. The request links to your Google Business Profile — the rating shoppers see on the map — not to a product page. It is the review that decides whether someone walks in.
What about our regulars?
Set a cooldown that fits your rhythm. A regular can be asked once after a purchase, then later checkouts stay quiet until the number of days you chose has passed — no matter how often they visit.
Do unhappy customers get filtered out?
No. ReviewNudger's default sends every customer the same neutral request — no hidden screening. That keeps you inside FTC rules and Google's review policies, which prohibit selectively suppressing negative reviews.
Questions before you start? Email support@reviewnudger.com and a human will answer.
$29/month per location, everything included.
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Related industries
The same payment-triggered review flow, tuned to how other local businesses work.