The short answer
Connect the software where you get paid — Jobber, Square, QuickBooks, Stripe, Housecall Pro, or thousands of apps via Zapier — to a review-request tool, and every completed payment triggers one text or email asking for a Google review. The payment is the ideal trigger: it means the work is done, the customer accepted it, and their contact details are already in your system.
Why the payment is the right trigger
Every other trigger is fuzzy. "Job complete" statuses get updated late or never; calendar events fire whether or not the work happened; manual sends depend on memory. A completed payment is unambiguous — the job is truly finished, the customer signed off with their wallet, and the moment of maximum goodwill is right now.
It also solves the data problem: the invoice already carries the customer name, phone, and email, so there is nothing to upload and nobody to copy-paste. The request simply follows the money event.
The pieces a real automation needs
A trigger source: native connections to your payment or field-service software, a Zapier/Make hookup for the long tail, or a webhook/API for custom systems.
Duplicate protection and a cooldown, so a retried webhook never texts a customer twice and a repeat customer is not re-asked on every visit.
A delay you control and an automatic follow-up: send an hour after payment or that evening, then one polite email nudge days later if there is no response.
Opt-out handling that actually sticks — a customer who replies STOP must never hear from the system again, across every future job.
Setting it up in ReviewNudger
Connect Jobber, Square, QuickBooks, Stripe, or Housecall Pro in a few clicks (or wire anything else through Zapier, Make, or the authenticated API), set your delay and cooldown, and you are done — every new completed payment starts a review journey automatically. Cash job or walk-in? The staff quick-send link and dashboard manual send cover the payments no software saw. Everything is included at $29 a month per location.
Frequently asked questions
What about customers who pay cash?
Payments that never touch software need a human trigger: staff open a quick-send link on their phone, type the name and number, and the same automated journey starts. It is one tap more than automatic, and a lot better than forgetting.
Will repeat customers get a request after every job?
Not with a cooldown set. Each customer is asked once, then left alone for the window you choose — 60 or 90 days is common — no matter how many jobs they pay for in between.
Which apps can trigger a request?
Natively: Jobber, Square, QuickBooks, Stripe, and Housecall Pro. Via Zapier, Make, or Integrately: thousands more — CRMs, schedulers, legal and field-service platforms. Anything else can call the authenticated API or webhook directly.