Why are my review request texts not being delivered?

Find the request in the dashboard and inspect its delivery status and error. Queued, accepted, delivered, failed, and skipped describe different stages. An accepted message means the sending provider accepted the attempt; it does not prove the recipient saw it. Save the timestamp and error when asking support for help.

Check whether the destination is correct, whether the customer opted out, and whether the account is paused or has a setup blocker. Do not repeatedly resend a failed message before understanding the cause. A retry is another attempt, and during a trial it consumes the allowance.

Your own toll-free number can send only after carrier approval. While verification is pending, or for up to 30 days after rejection while you correct it, accounts with an active plan and sending turned on may send from a ReviewNudger number when available and within daily limits. These texts use the standard message and end with "Sent via ReviewNudger". Accounts marked "blocked" cannot use this number. Sending switches to your own number once approved; email requests remain available when your sending rules allow them.

Trial SMS includes up to 50 message attempts across the account, including initial requests, reminders, tests, and failed attempts. Failed attempts are not refunded; restarting a subscription or changing numbers does not reset the allowance.

ReviewNudger prepares carrier verification from your business details. Allow time for review and possible corrections; the dashboard shows the current state. Approval of the business’s own number does not override opt-outs, quiet hours, a paused account, or other sending rules.

A delivery confirmation is stronger evidence than an accepted send, but it does not mean the customer read the message or left a review. A phone may sort an unfamiliar sender into another list, the customer may not open the message, or they may decide not to respond. Ask about the actual symptom before assuming a carrier block.

Clear business identity, permission-based contact, and neutral copy are useful practices. They do not remove every possible delivery failure. Keep the message focused on one honest review request with an opt-out instruction, and avoid sensitive service details.

Email can be an initial request or a follow-up when the customer permits it. It has its own address, unsubscribe, and deliverability requirements. ReviewNudger can use eligible email requests when SMS is unavailable or the trial allowance is exhausted; inspect the saved campaign and customer contact before assuming a fallback will send.

Track requests, confirmed deliveries, clicks, and new Google reviews separately. These steps help diagnose where a workflow stops, but no messaging provider or review tool can guarantee a review, a rating, or a place in the customer’s inbox.