Why acupuncturists lose reviews they earned
None of these are a skill problem. They are a timing problem — and timing is exactly what software is good at.
New patients need reassurance before they book
Someone considering acupuncture for the first time wants to know it felt safe, calm, and professional for people like them. Recent reviews from real patients answer that better than any page on your website.
A course of care means repeat visits
Weekly treatments are normal, and a review text after every session would wear thin fast. A per-patient cooldown lets the first completed visit start one request and keeps later checkouts quiet for the window you choose.
Public replies need restraint
Even a warm reply can say too much if it confirms why someone came in. Synced reviews and editable reply drafts make it easier to respond kindly while keeping the public reply general.
Works with the tools you already use
No new workflow for your crew. ReviewNudger listens to the apps you already run the business on and sends the request the moment the job is paid.
SquareWhen a Square payment completes at the front desk after a session, a request follows your saved timing.Acuity SchedulingWhen an Acuity Scheduling appointment completes, a Zap triggers the same request.
QuickBooksWhen a patient payment is recorded in QuickBooks, the event can start the request flow.How it works
- 1Connect Square, QuickBooks, or your booking tool through Zapier to ReviewNudger. A completed payment can start the saved review journey without moving clinical notes or appointment details into the request — your scheduling and patient records stay in the systems that already own them.
- 2The patient can receive one neutral text or email after your chosen delay. The request names the practice, says thank you, and links to Google without describing care. Every patient gets the same default path, and the cooldown blocks another request during a course of treatment.
- 3New Google reviews sync into one dashboard with AI reply drafts you can edit before posting. Keep the final response general — thank the reviewer without confirming anything they did not make public themselves.
Frequently asked questions
Can the request avoid any mention of treatment?
Yes. A good request needs only the practice name, a short thank-you, and a direct review link. It does not need to mention acupuncture, a condition, a provider note, or anything else about the visit.
Will patients in a weekly treatment plan be asked every week?
No. Set a cooldown longer than a typical course of care. The first completed visit can start one request, and later payments for the same patient stay quiet until that window has passed.
Is every patient shown the Google review link?
Yes under the default neutral flow, and the optional ask-first modes also keep the public link available on every path. Private feedback never becomes a hidden gate for patients who report a concern — that would violate FTC rules and Google's review policies.
Does ReviewNudger make the practice compliant by itself?
No software replaces your own privacy and professional obligations. ReviewNudger helps keep the request generic and the cadence controlled; the practice still decides what systems to connect and reviews every public reply before posting unless it has expressly enabled auto-reply.
Questions before you start? Email support@reviewnudger.com and a human will answer.
$29/month per location, everything included.
No tiers, no per-message fees, no annual contract — and the 14-day trial is free. See exactly what’s included →
Related industries
The same payment-triggered review flow, tuned to how other local businesses work.