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Send review requests automatically from Hostaway

Hostaway connects natively to ReviewNudger: when a guest checks out of a stay in Hostaway, the event can create one neutral Google review request by SMS or email, subject to your sending rules — automatically, with no middleware in between.

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Trial: up to 50 SMS attempts from your approved toll-free number or, when the sending conditions are met and one is available, a ReviewNudger number during carrier review. See pricing for sending limits.

www.reviewnudger.com
A customer's journey in the ReviewNudger dashboard: request created after a paid job, first text delivered, review link clicked, the email follow-ups marked won't send, and the Google review posted.
One customer's journey, exactly as the dashboard shows it

How it works

  1. 1
    Connect Hostaway to ReviewNudger with an API key you create yourself in Hostaway's Settings › Hostaway API — no password sharing, no OAuth screen, no Marketplace approval to wait on. Your listings, reservations, and guest messaging stay in Hostaway; ReviewNudger only reads departed stays.
  2. 2
    ReviewNudger checks for departed stays every few minutes. When a reservation's checkout hour passes — using each listing's timezone and checkout time — it reads the guest's email and phone from the booking, applies your sending rules, and can send one neutral Google review request by SMS or email after the delay you choose: that afternoon, or the next morning.
  3. 3
    Cancelled bookings, owner stays, and inquiries never trigger anything, stays that ended before you connected are never backfilled, and each stay asks at most once. Every send is tracked with delivery status, opt-outs, and review click-through.
www.reviewnudger.com
ReviewNudger drip campaign editor with the text review request step open for editing, followed by email follow-ups with wait steps

Why a native connection beats middleware

The same four guarantees on every native integration — because they come from the platform, not the connector.

No middleware account or per-task fees

The connection runs directly between your account and ReviewNudger. There is no third-party automation account to maintain and no per-task metering on your review requests.

No manual field mapping

ReviewNudger already knows the provider's payload. Customer name, phone, and email resolve automatically — there are no field mappings to build or quietly break later.

Built-in duplicate protection

Every incoming event is deduplicated before any message goes out, so provider retries and replays can never double-text a customer.

Opt-out compliance handled

STOP replies and email unsubscribes are recorded per customer and honored automatically on every future trigger.

Set up the Hostaway integration

  1. 1
    Start a ReviewNudger trial and finish the short signup.
  2. 2
    In Hostaway, open Settings › Hostaway API, click Create, choose "Hostaway Public API" as the partner, and copy the Account ID and the API key (Hostaway shows the key only once).
  3. 3
    Paste both values into ReviewNudger under Settings › Integrations › Hostaway and click Connect.
  4. 4
    Let a direct reservation depart (or create a test direct booking that checks out today) to confirm the trigger end to end.
  5. 5
    Done. Each departed stay with a real guest email or phone can now start one automatic review request under your sending rules.

Related resources

Useful next steps for choosing a trigger, setting up the request, and putting the workflow into practice.

JobNimbus Google review integrationCompare the trigger and setup for JobNimbus.Tripleseat Google review integrationCompare the trigger and setup for Tripleseat.Automate review requests after paymentSee how payment timing, customer fields, safeguards, and follow-ups fit together.ReviewNudger pricingReview the flat monthly plan, trial terms, and what every integration includes.

Frequently asked questions

Do I need a Zapier account to connect Hostaway?

No. The Hostaway integration is native: you connect it directly inside ReviewNudger, with no middleware account, no per-task automation fees, and no field mapping to maintain.

What exactly triggers a review request?

Each time a guest checks out of a stay in Hostaway, ReviewNudger records the event and evaluates it against your per-location send delay, cooldown, contact, and channel rules. One matching event can create one review-request journey by SMS or email.

Can a retry or duplicate webhook double-text a customer?

No. Every incoming event is deduplicated before any message is sent, and each event can create at most one review request. Provider retries and replays collapse onto the same request instead of sending twice.

What about customers who opt out?

SMS recipients can reply STOP at any time and email recipients can unsubscribe. Opt-outs are recorded per customer and honored across every future Hostaway-triggered event.

Which bookings can actually be asked?

Direct, booking-engine, and Vrbo bookings share the guest's real email or phone. Airbnb does not pass guest emails to Hostaway and Booking.com passes a relay address, so ReviewNudger treats those as no email and only reaches such guests when the booking includes a phone number. Stays with no usable contact are recorded and skipped, and the connection panel shows how many.

Does this replace Hostaway's own review automation?

No — Hostaway's auto-review tools ask guests to review the stay on the booking channel (Airbnb, Vrbo, Booking.com). ReviewNudger asks for a Google review of your business, which is what future direct-booking guests search for. Run both.

Questions before you start? Email support@reviewnudger.com and a human will answer.

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Make review requests part of your routine.

Set up in about 10 minutes. Requests go out after each paid job, follow-ups run on their own, and every review lands in one inbox.

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