Send review requests automatically from Mindbody
Mindbody connects natively to ReviewNudger: when a client is marked arrived or checks in to a class in Mindbody, the event can create one neutral Google review request by SMS or email, subject to your sending rules — automatically, with no middleware in between.
14-day free trial · card required · then $29/mo per location · cancel anytime
Trial: up to 50 SMS attempts from your approved toll-free number or, when the sending conditions are met and one is available, a ReviewNudger number during carrier review. See pricing for sending limits.
How it works
- 1Connect Mindbody to ReviewNudger by approving one activation link inside Mindbody — no password sharing, no API keys to copy, nothing to install. Your schedule, clients, memberships, and payments stay in Mindbody exactly as they are.
- 2Mindbody tells ReviewNudger the moment a client is marked arrived for an appointment or checks in to a class, along with the client's email and mobile number. ReviewNudger applies your sending rules and can send one review request per visit by text from your own number or by email, timed from the end of the appointment or the class.
- 3Each visit asks once: later edits to the same appointment never ask again, bookings that are only scheduled or that get cancelled never trigger anything, and your cooldown decides how soon a regular can be asked after their next class. Every send is tracked with delivery status, opt-outs, and review click-through.
Why a native connection beats middleware
The same four guarantees on every native integration — because they come from the platform, not the connector.
No middleware account or per-task fees
The connection runs directly between your account and ReviewNudger. There is no third-party automation account to maintain and no per-task metering on your review requests.
No manual field mapping
ReviewNudger already knows the provider's payload. Customer name, phone, and email resolve automatically — there are no field mappings to build or quietly break later.
Built-in duplicate protection
Every incoming event is deduplicated before any message goes out, so provider retries and replays can never double-text a customer.
Opt-out compliance handled
STOP replies and email unsubscribes are recorded per customer and honored automatically on every future trigger.
Set up the Mindbody integration
- 1Start a ReviewNudger trial and finish the short signup.
- 2In Mindbody, sign in as the owner and open Manager Tools › Mindbody Add Ons › API Integrations to find your Site ID.
- 3In ReviewNudger, open Settings › Integrations › Mindbody, enter the Site ID, and open the activation link ReviewNudger shows you. Approve ReviewNudger in Mindbody, then click Check again.
- 4Mark a real appointment arrived, or check a client in to a class, to confirm the trigger end to end.
- 5Done. Each visit can now start one automatic review request under your sending rules.
Related resources
Useful next steps for choosing a trigger, setting up the request, and putting the workflow into practice.
Frequently asked questions
Do I need a Zapier account to connect Mindbody?
No. The Mindbody integration is native: you connect it directly inside ReviewNudger, with no middleware account, no per-task automation fees, and no field mapping to maintain.
What exactly triggers a review request?
Each time a client is marked arrived or checks in to a class in Mindbody, ReviewNudger records the event and evaluates it against your per-location send delay, cooldown, contact, and channel rules. One matching event can create one review-request journey by SMS or email.
Can a retry or duplicate webhook double-text a customer?
No. Every incoming event is deduplicated before any message is sent, and each event can create at most one review request. Provider retries and replays collapse onto the same request instead of sending twice.
What about customers who opt out?
SMS recipients can reply STOP at any time and email recipients can unsubscribe. Opt-outs are recorded per customer and honored across every future Mindbody-triggered event.
What counts as a visit in Mindbody?
Two things: an appointment your staff mark arrived (the way Mindbody records that a salon, spa, or massage client showed up), and a class check-in (the sign-in status your front desk or kiosk sets). A booking that is only on the calendar, a no-show, or a cancellation never starts a request, and ReviewNudger counts the send delay from the end of the appointment or the class time, not from the moment of check-in.
Do I need a particular Mindbody plan or the Mindbody API?
No. ReviewNudger is a Mindbody developer partner, so the connection works on any Mindbody plan: you approve it once under API Integrations, the same screen where you can remove it later, and there is nothing to configure or pay for on the Mindbody side.
Our members come to class several times a week. Will they be over-asked?
No. Each class check-in is a separate visit, and your per-customer cooldown keeps every later visit quiet for the window you choose — thirty days by default — so a regular is asked once, not after every class.
Questions before you start? Email support@reviewnudger.com and a human will answer.
Make review requests part of your routine.
Set up in about 10 minutes. Requests go out after each paid job, follow-ups run on their own, and every review lands in one inbox.
$0 today · card required · no charge until your 14-day trial ends · $29 a month per location after that