Why locksmiths lose reviews they earned
None of these are a skill problem. They are a timing problem — and timing is exactly what software is good at.
Customers need proof in minutes
Someone standing outside a locked door does not read a long website. They scan nearby listings and recent reviews for clear prices, fast arrival, and a real local business.
The relief window closes quickly
Once the lock turns and the customer gets inside, the crisis is over. A request tied to payment can arrive while the relief and the technician’s professionalism are still easy to remember.
Mobile technicians cannot manage follow-up lists
Technicians move from call to call and often collect payment on-site. An automatic handoff from the card payment keeps review asking consistent without adding office work at the end of the shift.
Works with the tools you already use
No new workflow for your crew. ReviewNudger listens to the apps you already run the business on and sends the request the moment the job is paid.
How it works
- 1Connect Square, Stripe, or QuickBooks to ReviewNudger. The completed payment can start the review journey with the customer details already attached, so technicians do not need to enter the same name and number in a second app.
- 2The customer can receive one short, neutral request after your chosen delay. The message names your business and includes a direct Google review link. Duplicate events create no duplicate journey, quiet hours prevent poorly timed messages, and STOP replies block later texts unless the customer opts back in.
- 3New Google reviews sync into one dashboard. You can generate and edit an AI reply draft that thanks the customer without repeating an address, security detail, or other information that should stay private.
Frequently asked questions
How soon should a locksmith ask for a review?
Soon after payment, but not while the technician is still standing there. A short delay lets the customer get settled and keeps the request connected to the solved problem. You control that delay in Settings.
Can the message reveal what kind of lock work we did?
It does not need to. Keep the request to your business name, a simple thank-you, and the review link. Avoid addresses, lock types, access details, or anything else that could create a security concern.
Does this work for repeat commercial accounts?
Yes. A per-customer cooldown stops a property manager or storefront from getting another request after every service call during the window you choose.
Can we ask only customers who accepted the original quote?
The completed-payment trigger already reflects a finished customer job, but expected sentiment should never decide who sees the public review link. Send the same neutral request under the same rules and let each customer choose what to write.
Questions before you start? Email support@reviewnudger.com and a human will answer.
$29/month per location, everything included.
No tiers, no per-message fees, no annual contract — and the 14-day trial is free. See exactly what’s included →