Send review requests automatically from Follow Up Boss
Follow Up Boss connects natively to ReviewNudger: when a contact moves to your closed stage in Follow Up Boss, the event can create one neutral Google review request by SMS or email, subject to your sending rules — automatically, with no middleware in between.
14-day free trial · card required · then $29/mo per location · cancel anytime
Trial: up to 50 SMS attempts from your approved toll-free number or, when the sending conditions are met and one is available, a ReviewNudger number during carrier review. See pricing for sending limits.
How it works
- 1Connect Follow Up Boss to ReviewNudger with the account owner's API key — no password sharing, no Zapier, no filters to build. ReviewNudger registers one stage-change notification in your account and stores the key encrypted; your leads, action plans, and pipelines stay exactly as they are.
- 2ReviewNudger preselects every stage whose name contains "closed" and lists the rest, so a team that calls it Sold or Past Client can pick that instead. When a contact moves into a chosen stage, ReviewNudger reads their name, email, and mobile from Follow Up Boss, applies your sending rules, and can send one neutral Google review request by SMS or email after the delay you choose — the morning after closing, while the keys are still new.
- 3Each stage change asks once (a client who closes again years later is a new closing, and your cooldown decides how soon they can be asked again). Bulk re-stages of many contacts at once are recorded and never fanned out into requests. Every send is tracked with delivery status, opt-outs, and review click-through.
Why a native connection beats middleware
The same four guarantees on every native integration — because they come from the platform, not the connector.
No middleware account or per-task fees
The connection runs directly between your account and ReviewNudger. There is no third-party automation account to maintain and no per-task metering on your review requests.
No manual field mapping
ReviewNudger already knows the provider's payload. Customer name, phone, and email resolve automatically — there are no field mappings to build or quietly break later.
Built-in duplicate protection
Every incoming event is deduplicated before any message goes out, so provider retries and replays can never double-text a customer.
Opt-out compliance handled
STOP replies and email unsubscribes are recorded per customer and honored automatically on every future trigger.
Set up the Follow Up Boss integration
- 1Start a ReviewNudger trial and finish the short signup.
- 2In Follow Up Boss, sign in as the account owner and open Admin › API; copy the API key shown there (only the owner’s key can register the stage-change notification).
- 3Paste the key into ReviewNudger under Settings › Integrations › Follow Up Boss and click Connect; confirm which stages mean a closed deal.
- 4Move a real contact to that stage to confirm the trigger end to end.
- 5Done. Each closing can now start one automatic review request under your sending rules.
Related resources
Useful next steps for choosing a trigger, setting up the request, and putting the workflow into practice.
Frequently asked questions
Do I need a Zapier account to connect Follow Up Boss?
No. The Follow Up Boss integration is native: you connect it directly inside ReviewNudger, with no middleware account, no per-task automation fees, and no field mapping to maintain.
What exactly triggers a review request?
Each time a contact moves to your closed stage in Follow Up Boss, ReviewNudger records the event and evaluates it against your per-location send delay, cooldown, contact, and channel rules. One matching event can create one review-request journey by SMS or email.
Can a retry or duplicate webhook double-text a customer?
No. Every incoming event is deduplicated before any message is sent, and each event can create at most one review request. Provider retries and replays collapse onto the same request instead of sending twice.
What about customers who opt out?
SMS recipients can reply STOP at any time and email recipients can unsubscribe. Opt-outs are recorded per customer and honored across every future Follow Up Boss-triggered event.
Why does it have to be the account owner’s API key?
Follow Up Boss only lets the account owner register webhooks — the notification ReviewNudger listens for when a contact changes stage. An agent’s or admin’s key can read contacts but cannot subscribe, so ReviewNudger checks whose key it is and asks for the owner’s. The key is used only to register that one notification and to read a contact’s name, email, and phone when they close.
Our team renamed the stages. Which ones trigger a request?
Whichever you choose. At connection ReviewNudger lists your account's stages, preselects the ones named like "closed", and lets the owner tick Sold, Past Client, or anything else that means the deal is done — and change the choice later from Settings. Moving a contact into any ticked stage can start one request; every other stage change is ignored.
Do buyers, sellers, and both sides of a deal get asked?
Anyone whose contact record moves into a chosen stage. Follow Up Boss tracks people, not transactions, so both sides of a deal are asked when both are moved to closed, and a contact with no valid email or phone on file is recorded and skipped — the connection panel shows how many.
Questions before you start? Email support@reviewnudger.com and a human will answer.
Make review requests part of your routine.
Set up in about 10 minutes. Requests go out after each paid job, follow-ups run on their own, and every review lands in one inbox.
$0 today · card required · no charge until your 14-day trial ends · $29 a month per location after that