How it works
- 1Connect Shopmonkey to ReviewNudger with an API key and a webhook you create inside your own Shopmonkey account — no password sharing, no OAuth screen. Your customers, vehicles, and orders stay in Shopmonkey; ReviewNudger only listens for order updates.
- 2When a repair order is paid in full in Shopmonkey, ReviewNudger receives the event, looks up the customer's email and phone, and applies your sending rules. It can then send one neutral Google review request by SMS or email after the delay you choose — an hour after pickup, or that evening.
- 3Estimates, unpaid orders, and $0 warranty visits are recorded and skipped, and repeated updates to the same paid order never ask twice. Every send is tracked with delivery status, opt-outs, and review click-through.
Why a native connection beats middleware
The same four guarantees on every native integration — because they come from the platform, not the connector.
No middleware account or per-task fees
The connection runs directly between your account and ReviewNudger. There is no third-party automation account to maintain and no per-task metering on your review requests.
No manual field mapping
ReviewNudger already knows the provider's payload. Customer name, phone, and email resolve automatically — there are no field mappings to build or quietly break later.
Built-in duplicate protection
Every incoming event is deduplicated before any message goes out, so provider retries and replays can never double-text a customer.
Opt-out compliance handled
STOP replies and email unsubscribes are recorded per customer and honored automatically on every future trigger.
Set up the Shopmonkey integration
- 1Start a ReviewNudger trial and finish the short signup.
- 2In Shopmonkey, have an admin create an API key (Settings › Integration › API Keys) and add a webhook for Order events pointed at the endpoint URL ReviewNudger shows you.
- 3Paste the API key and the webhook signing secret into ReviewNudger and click Connect.
- 4Pay a real repair order in full in Shopmonkey to confirm the trigger end to end.
- 5Done. Each fully paid repair order can now start one automatic review request under your sending rules.
Related resources
Useful next steps for choosing a trigger, setting up the request, and putting the workflow into practice.
Frequently asked questions
Do I need a Zapier account to connect Shopmonkey?
No. The Shopmonkey integration is native: you connect it directly inside ReviewNudger, with no middleware account, no per-task automation fees, and no field mapping to maintain.
What exactly triggers a review request?
Each time a repair order is paid in full in Shopmonkey, ReviewNudger records the event and evaluates it against your per-location send delay, cooldown, contact, and channel rules. One matching event can create one review-request journey by SMS or email.
Can a retry or duplicate webhook double-text a customer?
No. Every incoming event is deduplicated before any message is sent, and each event can create at most one review request. Provider retries and replays collapse onto the same request instead of sending twice.
What about customers who opt out?
SMS recipients can reply STOP at any time and email recipients can unsubscribe. Opt-outs are recorded per customer and honored across every future Shopmonkey-triggered event.
Which Shopmonkey plans work with this?
Shopmonkey includes API access and webhooks on every plan — Basic, Clever, Genius, and Multi-Shop — so no plan upgrade is needed to connect. The connection is for Shopmonkey Cloud (the current Shopmonkey) and one shop location per ReviewNudger account today; multi-location companies can contact support to map their locations.
What about estimates, deposits, $0 tickets, and split payments?
Only an order that is paid in full starts a review request. Estimates and open repair orders are recorded and skipped, a deposit alone does not count, $0 warranty or comeback visits are skipped so nobody is asked to review a redo, and split tenders or repeated edits to one paid order collapse onto a single request.
Questions before you start? Email support@reviewnudger.com and a human will answer.