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Google review software for IT services and managed service providers

Get more Google reviews for your IT services business, automatically.

When your tech taps send after closing a ticket, or a ticket closes in Freshdesk, Zendesk, or any of 9,000+ apps through Zapier, ReviewNudger texts or emails the client a link to leave you a Google review. It sends the reminders too, so nobody has to ask while the office is still catching up.

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$0 today · card required · no charge until your 14-day trial ends · $29 a month per location after that

IT technician crouched at a server rack in a small office with a laptop open

Work finished · 4:12 PM

NW
Nora WhitakerNetwork outage repair done. Your team sent the request from the quick send link.
  • Texts every client
  • Reminds who forgets
  • Replies to reviews
  • Flags unhappy clients

Connect the software you already run the business on.

Every paid job or finished appointment sends the review request for you.

  • Jobber
  • FreshBooks
  • ServiceM8
  • Square
  • Mindbody
  • Zapier
  • Gingr
  • QuickBooks
  • Follow Up Boss
  • Hostaway
  • Stripe
  • JobNimbus
  • Make
  • Housecall Pro
  • Tripleseat
  • Checkfront
  • Clover
  • Shopmonkey

Everything your IT services business needs to earn more 5-star reviews

From asking after every closed ticket to replying when the reviews come in, ReviewNudger handles the follow-up so your techs can stay on the queue.

01Automatic requests

The ticket is closed. The review request is already handled.

Your tech sends the request from the dashboard or the quick send link when the ticket closes, or a close event in Freshdesk or Zendesk starts it through Zapier. The monthly invoice never triggers one. The message is a thank-you and a link, with nothing about the client’s systems.

Send by text or email after a closed ticket
Your timing. Your message. One tap when the ticket closes.
See which apps connect
Request sent by your teamNora Whitaker · 8:41 AM · Network outage repair done
1 hour later · you choose the timing
Text from Summit IT Services9:41 AM

Hi Nora! Thanks for choosing Summit IT Services. Would you leave us a Google review? It helps neighbors choose with confidence. Reply STOP to opt out.

Review request sent automatically

Example only: fictional Summit IT Services, not a customer.

Everything above is included in the one $29-a-month plan.

More reviews. More calls. More managed clients.

Business owners pick the IT company with the most recent, best reviews. ReviewNudger makes sure that’s you.

  • Technician installing a network switch in a small office rack
    01

    Show up first on Google

    Google favors businesses with lots of fresh reviews. Ask after every closed ticket and you climb past providers who don’t.

  • Technician on a video call troubleshooting with a client
    02

    Win more of the calls

    When an owner with a down office compares three IT companies, the one with the most recent five-star reviews gets the call.

  • IT consultant setting up a laptop for a new employee at a desk
    03

    Close bigger contracts

    A company weighing a managed-services contract reads reviews closely. Dozens of clients saying you fixed it fast and explained it plainly make the yes easy.

See how you stack up against nearby competitors.

Get a free review scorecard: your grade, how you rank against nearby IT services companies, and what it takes to move up.

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Public Google data only. Free, no signup.

Works with the help desk software you already use.

Already run tickets in Freshdesk, Zendesk, or Help Scout? Connect it once and review requests go out on their own after every closed ticket. QuickBooks Online and Stripe connect directly; Freshdesk, Zendesk, Help Scout, and HubSpot connect through Zapier.

Browse all integrations

Frequently asked questions

Need help checking your setup? Email support@reviewnudger.com and a human will help.

Why do reviews matter so much for an IT services company?

An owner whose office is down can’t evaluate your technical skill before they call. So they look at what your past clients said. Your reviews are doing the selling while their email is still offline.

When two or three providers quote similar monthly rates, reviews usually break the tie. People look for signs you answer fast, fix it the first time, and explain what happened without jargon.

Reviews also affect where you land on Google. A company that keeps getting new reviews looks active and trusted, which helps you show up when a business searches for IT support near them.

How does ReviewNudger get my IT services business more reviews?

Plenty of relieved clients would leave a review. Nobody asks them at the right moment, and the tech is already on the next ticket. ReviewNudger does the asking.

Your tech sends the request from the dashboard or the quick send link when the ticket closes, or a ticket closing in Freshdesk, Zendesk, Help Scout, or any of 9,000+ apps through Zapier starts it. The client gets a text or email with a link straight to your Google review page. You choose the wording and the delay. If they don’t respond, a reminder goes out, and it stops the moment they leave a review.

Managed clients pay a monthly invoice, so the invoice is not the trigger; the closed ticket is. A client with many tickets would otherwise be asked every week, so set a repeat-client cooldown of up to 90 days and later tickets from the same client stay quiet during that window. The request is a thank-you and a link, with nothing about the client’s systems, outage, or data.

Will ReviewNudger save my team time?

Yes. After a one-time setup of about 10 minutes, there’s nothing to send, track, or remember beyond one tap when a ticket closes. Techs stay on the queue, and nobody has to add a follow-up email to the ticket.

New reviews show up in one inbox with a suggested reply ready to post. You edit the draft before it goes up, so nothing about a client’s environment goes into a public reply, and staying on top of reviews takes minutes a week instead of hours.

Win more IT clients with ReviewNudger

Start your 14-day free trial and see how many more Google reviews your IT services business gets when every client is asked.

$0 today · card required · no charge until your 14-day trial ends · $29 a month per location after that